2nd/ 3rd Line Support Engineers
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| Job Type | Permanent Full Time |
| Location | Leeds |
| Area | Yorkshire, UK |
| Sector | IT |
| Salary | £22k - £29k + bonus + benefits |
| Currency | GBP |
| Start Date | |
| Job Ref | S105 |
| Job Views | 925 |
- Description
2nd/3rd Line IT Support Engineers – Leeds – £22k - £29k + bonus + excellent benefits
Our client an extremely well established and successful national IT company; due to their continued success they are currently expanding their team and recruiting for experienced 2nd / 3rd Line Support Engineers:
The Role
- You will be expected to provide 1st through to 3rd line technical support to assist and resolve issues that come into the service desk and act as a point of escalation for more challenging issues.
- Ensure incidents are resolved in a timely manner
- Accurately log incidents and ensure all relevant data including accurate time stamps and status’ are recorded
- Respond and manage tickets accurately and provide end users with a technical solution
- Keeping users regularly updated throughout the life cycle of the Incident/Problem.
- Liaise with external service providers and third party vendors and manage the supplier/customer relationship.
Technical Knowledge Required
- Installation and Administration of Microsoft Server 2008 / 2012
- Installation and Administration of Microsoft Active Directory, Group Polices, DNS, DHCP, WSUS
- Installation and Administration of Microsoft Exchange 2010 / 2013 / 2016 / 365
- Experience installing, managing and supporting Windows 7 / 8 /10, Office 2010 / 2013 / 2016,
- Application support of common windows applications and applications from vendors such as Adobe, Sage, Microsoft, MacAfee, Sophos, CCH
- Good knowledge of a range of AV, Web and Email Scanning Solutions
- Hosted Voice and VOIP solutions knowledge
- Networking knowledge covering LAN and WAN technologies
- Systems and performance monitoring i.e. PTRG, ConnectWise, SolarWinds
- Backup Monitoring and alerting
- Administrator of Virtualization software such as HyperV and VMWare
- Experience supporting a Citrix XenApp farm administration
Technical Knowledge Desirable
- Networking (Firewalls / Switches / Routers) configuration, upgrade and support
- SAN and Storage knowledge
- Understanding of cloud technologies such as Azure, AWS and Nutanix
- Experience of working in a Data Centre environment
Benefits of the role include: Free parking, company bonus, company pension scheme and ongoing career progression and training
Keywords: IT Support, 1st Line, 2nd Line, 3rd Line, Support, IT, software, computer support, customer service, hardware, Leeds, West Yorkshire, server, servers, Microsoft, Adobe, Sage, Microsoft, MacAfee, Sophos, CCH, hosted solutions, VOIP, LAN, WAN, Active Directory, Group Polices, DNS, DHCP, WSUS