Our client is a well established software company based in Shrewsbury, due to continued growth and expansion they are looking to increase their support team within their offices in Shrewsbury.

Overview:

The ideal candidate would be proficient in the following areas:

• Organisational skills and the ability to prioritise work load
• Strong verbal communication skills – ability to discuss issues in both technical and non-technical terms
• Meticulous written skills
• A good degree of patience
• Strong problem solving skills
• Ability to work independently
• Excellent customer service skills
• Working within an IT Helpdesk

Prior experience in the following areas would be considered an advantage but not essential:

• Microsoft desktop operating systems (XP / 7 / 8.1)
• Microsoft server operating systems (2003 / 2008 / 2012)
• Microsoft Excel
• Networking (O/S level)
• SQL Server or other database platforms

This position will be working on the 2nd line tier of the support desk.

Part of the role will include troubleshooting and providing recommendations on servers / workstations / networking when required to ensure the products are installed in a secure and optimal environment but the vast majority of support is concentrated around our clients products.