Escalation Helpdesk Technician/IT Support
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Shoreham-by-Sea |
| Area | South East , UK |
| Sector | AdministrationCustomer ServiceITManagerial |
| Salary | £30,000 plus benefits |
| Currency | GBP |
| Start Date | |
| Job Ref | S013 |
| Job Views | 1906 |
- Description
- Escalation Helpdesk Technician/IT Support - Shoreham-by-Sea - up to £30,000 plus benefits
Our client is a well-established IT and Technology company and they are looking to recruit an experienced Escalation Helpdesk Technician/IT Support Administrator.
This position is both an office based role but also may require on-site attendance as well. (A UK Driving License is required).
This position is responsible for all escalated incidents on the Helpdesk and there is also a 24 x7 rota requirement.
The candidate must meet the following criteria:
> MUST HAVE previously worked for a computer dealer/reseller
> A sound, comprehensive understanding of IT and IT terminology including:
> Windows 2008/2012 server, including Small Business server,
> Active directory management,
> Exchange 2007 and 2010 server,
> Most popular anti-virus products, i.e. McAfee, Symantec etc,
> A good understanding of firewalls, routers, switches etc,
> Backup solutions, i.e. Backup exec, Storagecraft
Required Skills:
> Possess a willingness to learn and co-operate as part of a team
> Have confidence working in a busy often hectic environment
> Excellent telephone manner is required along with friendly customer service skills
> Attention to detail
> A logical approach to problem solving coupled with common sense
> Good communication, literacy and organisational skills
> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
> Be able to work a variable shift of 8:00am to 4:30pm, 9:00am to 5:30pm or 9:30am to 6:00pm.
Responsibilities will include:
Answering telephone, analysing and dealing with escalated incidents.