Helpdesk Technician/IT Support
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| Job Type | Permanent Full Time |
| Location | Shoreham-by-Sea |
| Area | South East , UK |
| Sector | IT |
| Salary | £23,000 + benefits |
| Currency | GBP |
| Start Date | |
| Job Ref | S014 |
| Job Views | 1913 |
- Description
- Helpdesk Technician/IT Support - Shoreham-by-Sea, Salary Up to £23,000 plus benefits.
Our client is a well-established IT and Technology company and they are looking to recruit an experienced Helpdesk Technician/IT Support Administrator.
This position is the first point of contact for the technical services department and is an office based role.
The ideal applicant will have the following experience:
Ideally has previously worked for a computer dealer/reseller
A sound, basic understanding of IT and IT terminology, including all windows server and workstation products
Possess a willingness to learn and co-operate as part of a team
Have confidence working in a busy often hectic environment
Excellent telephone manner is required along with friendly customer service skills
Attention to detail
A logical approach to problem solving coupled with common sense,
Good communication, literacy and organisational skills,
Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
Ideally live within a 15-mile radius of the office,
Be able to work a variable shift pattern of eight hours, between 7:30am and 6:00pm (40 hour week).
Responsibilities will include:
Answering telephone, analysing and dealing with incidents
Logging all incidents via an automated ticketing system