IT Support (1^st Line Support Helpdesk) - Shoreham-by-Sea - £20k - £23k plus benefits

Description

Our client is a well-established IT and Technology company based in Shoreham-by-sea, West Sussex.

This position is the first point of contact for our technical services department and is an office based role, based in Shoreham.

The candidate must meet the following criteria:

•  Ideally has previously worked for a computer dealer/reseller

•  A sound, basic understanding of IT and IT terminology, including all windows server and workstation products

•  Knowledge of Active Directory

•  Good understanding of IP Addressing

•  Possess a willingness to learn and co-operate as part of a team

•  Have confidence working in a busy often hectic environment

•  Excellent telephone manner is required along with friendly customer service skills

•  Attention to detail

•  A logical approach to problem solving coupled with common sense,

•  Good communication, literacy and organisational skills,

•  Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,

•  Ideally live within a 15-mile radius of the office,

•  Be able to work a variable shift pattern of eight hours, between 7:30am and 6:00pm (40 hour week).

Responsibilities will include:

•  Answering telephone, analysing and dealing with incidents

•  Logging all incidents via an automated ticketing system

Keywords – IT Support, Support, 1^st line support, line support, IP, internet protocol, AD, Active Directory, support, IT, helpdesk, helpdesk support, IT helpdesk support