The successful candidate will be working in a busy office; the main responsibility of the role is to liaise with customers via the telephone and electronically to diagnose and resolve customer issues.

Role Profile

• Dealing with incoming calls, web chat, electronic ticketing and emails on technical problems and queries
• Logging details of incoming calls and emails received
• Extending and updating knowledge of products and technical specifications of product range
• Provide or assist customer demonstrations where necessary
• Support in Repairs, Training and Sample testing

The ideal candidate will have the following skills / experience:

• Proven customer service experience both on the telephone, electronic communication and face to face
• Calm approach and positive attitude
• Good communication skills written and verbal
• Experience of computer packages MS Office, SAP
• Organisational skills and the ability to pay attention to detail.
• Ability to work as part of a team
• Interest in technology