Hotel Front of House / Reservations Supervisor (Hotel) – Shrewsbury - £17k - £18k + benefits

Role:

• Preparing rotas
• Staff HR – holidays, sick days, return to work, submitting overtime, staff reviews (setting targets and objectives).
• Recruiting and arranging new starter training plans.
• Distribute areas of responsibility – Shift one rota, corporate champions, and new version/functionality champions.
• Fully trained in all software products and the ability to train others on all products.
• Involved in new version releases and arranging training (internally).
• Assigning tasks and calls.
• Thoroughly monitoring the call queue and distributing tasks. Ensuring calls are being logged correctly and on the right SLA status. In the right categories and completed in a timely fashion.
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Skills:

• Experience working in the Hotel sector, preferably in a Front of House / Reservations position
• The ability to Manage a diverse team.
• Good general IT skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks within a set timescale. The ability to prioritise tasks.
• Strong Attention to detail.
• Excellent organisational, planning and time management skills.
• The ability and self-confidence to independently manage own time
• Passion for quality and excellent service
• Excellent organisational, planning and time management skills.